Shipping policy

SHIPPING POLICY

Last Updated: July 30, 2026

At Mavelynn, we're committed to delivering your order as quickly and safely as possible. This Shipping Policy outlines our processing times, estimated delivery windows, shipping methods, and other important information so you know exactly what to expect when shopping with us.

ORDER PROCESSING

Orders are typically processed and dispatched within 1–3 business days from our fulfillment center.

Please note that processing times may be slightly longer during holidays, major sales, new collection launches, or other periods of high order volume.

Once your order has been shipped, you'll receive a confirmation email with your tracking number within 24–48 hours.

Our business hours are:

Monday – Friday
9:00 AM – 5:00 PM Pacific Time (PST)

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

ESTIMATED SHIPPING TIMES

Delivery estimates begin after your order has been shipped.

Destination Estimated Delivery
United States 5–10 Business Days
Canada 7–15 Business Days
United Kingdom 7–15 Business Days
Australia & New Zealand 7–20 Business Days
Rest of the World 10–30 Business Days

Please note that these delivery estimates are provided for reference only and are not guaranteed. Delivery times may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond Mavelynn's control.

SHIPPING CARRIERS

To ensure reliable worldwide delivery, we work with trusted shipping partners, including:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Local Postal Services

All orders include tracking information so you can monitor your shipment from dispatch through delivery.

At this time, Mavelynn offers Standard Shipping only.

SHIPPING RATES

Shipping costs are calculated and displayed during checkout before payment.

From time to time, Mavelynn may offer Free Shipping Promotions. Any qualifying offers will be clearly displayed on our website.

PRE-ORDER ITEMS

Certain products may be available on a Pre-Order basis.

Pre-order items may require additional production and fulfillment time and can take up to 6 weeks to arrive.

If your order contains both in-stock and pre-order items, they may be shipped separately to avoid delaying products that are immediately available.

ORDER TRACKING

Once your order has been dispatched, you'll receive an email containing your tracking information.

You can use your tracking number to monitor your shipment throughout the delivery process.

If you do not receive tracking information within the expected timeframe, please contact our Customer Support team.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees depending on your country's regulations.

These charges are not included in your purchase price or shipping cost and remain the responsibility of the customer.

We recommend contacting your local customs office before placing an international order if you have questions regarding potential import fees.

SHIPPING RESTRICTIONS

Currently, Mavelynn does not ship to:

  • APO/FPO military addresses

  • Countries restricted by our shipping partners

  • Locations where shipping services are unavailable

If your location is unavailable during checkout, please contact our Customer Support team for assistance.

LOST, DAMAGED, OR DELAYED SHIPMENTS

If your order is lost in transit, arrives damaged, or experiences an unexpected shipping delay, please contact our Customer Support team as soon as possible.

We'll work directly with the shipping carrier to investigate the issue and determine the most appropriate resolution whenever possible.

CONTACT INFORMATION

Business Name
Mavelynn, operated under Space Therapy Pro LLC

Business Address
3400 Cottage Way, Ste G2 #17509
Sacramento, CA 95825
United States

Customer Support Phone
+1 (307) 439-6541

Customer Support Email
mavelynn.store@gmail.com

Business Hours
Monday – Friday
9:00 AM – 5:00 PM PST (Pacific Time)

Thank you for shopping with Mavelynn.

We appreciate your trust in our brand and are committed to providing a reliable, transparent, and enjoyable shopping experience from checkout to delivery.